At Five Winters, we want you to love your purchase! If you're not completely satisfied, we're here to help.
Returns
We accept returns within [30 days] of the delivery date. To be eligible for a return:
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The item must be unused, in its original condition, and in the original packaging.
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A receipt or proof of purchase is required.
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Certain items are non-returnable (see below).
Non-Returnable Items
We do not accept returns for:
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Gift cards
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Downloadable software or digital products
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Personalized or custom-made items
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Items marked as Final Sale
- Visibly worn or damaged products
Exchanges
If you received a defective or damaged item, we’ll gladly exchange it. Please contact us within [7 days] of receiving your order.
How to Start a Return
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Email us at admin@5winters.au with your order number and reason for return.
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We'll respond within [1–2 business days] with instructions and a return shipping label (if applicable).
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Once we receive and inspect the returned item, we’ll notify you of your refund or exchange status.
Refunds
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Approved refunds will be processed to your original payment method within [5–10 business days].
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Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company; it may take some time before your refund is officially posted.
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Still no luck? Email us at admin@5winters.au
THANKYOU FOR YOUR SUPPORT